Privacy Policy
Last Updated: 3/1/2026
At Sanadak Typing for Disputes and Follow-up (“Sanadak”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you contact us, submit a form, or use our services, we may collect:
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Full name
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Phone number (including WhatsApp)
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Email address
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Emirates ID details (only when required for official submissions)
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Insurance policy details
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Dispute-related documents and information
b) Technical & Usage Information
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device type
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Pages visited and time spent
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Referring website
This data is collected for security, analytics, and performance optimization purposes.
2. How We Use Your Information
We use your information to:
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Provide typing, dispute filing, and follow-up services
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Submit insurance disputes through official platforms (including Sanadak, where applicable)
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Contact you via phone, WhatsApp, or email regarding your case
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Improve our website, services, and customer experience
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Comply with legal and regulatory requirements in the UAE
We do not sell or rent your personal data to third parties.
3. Sharing of Information
We may share your information only when necessary and strictly for service delivery, including with:
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UAE government portals and authorities
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Insurance companies and related entities
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Authorized service providers assisting in dispute processing
All shared data is limited to what is required and handled confidentially.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
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Unauthorized access
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Disclosure
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Alteration
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Loss or misuse
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as:
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Necessary to complete your service
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Required by UAE laws and regulations
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Needed for legal, accounting, or reporting obligations
Once no longer required, your data is securely deleted or anonymized.
6. Your Rights
You have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your data (subject to legal obligations)
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Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
7. Cookies Policy
Our website may use cookies to:
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Improve website functionality
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Analyze traffic and usage patterns
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage users to read the privacy policies of any third-party websites they visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
